Amazon France
Amazon France Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon France has 2.2 star rating based on 163 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Amazon France to a friend or colleague.
- Rating Distribution
Pros: Fast delivery, Generally excellent service and rapid delivery, Miss package.
Cons: Customer service sucks, No one is helping me, Costumer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon France has 2.2 star rating based on 163 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Amazon France to a friend or colleague.
- Rating Distribution
Pros: Fast delivery, Generally excellent service and rapid delivery, Miss package.
Cons: Customer service sucks, No one is helping me, Costumer service.59% of users think that Amazon France should improve its Customer Service.
38% of users say that they won't use Amazon France in the future for similar services or products.Recent recommendations regarding this business are as follows: "Trusted.", "Nihil", "Moi j’ai pas de confiance je manque de confiance de plus en plus", "I should have placed this order in the United States. My fault.", "Be very careful with large refunds.".
Most users ask Amazon France for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Ile-De-France
I want refund
My order was cancelled on 16th April, but the refund has not yet been credited to my bank account, so I need a refund as soon as possible. The reason for cancelling my order was due to an address mistake.
- Good product
- Delays to refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubendorf, Zurich
Prélèvement sans autorisation et reçu la même produit sans avoir commandé
Il y a quelques mois jeffectue une commande mais après ça je reçois pour troisième fois la même commande sans commander et les prélèvements effet sans mon autorisation! Je suis une personne, je ne suis pas commerçants je nai pas de magasin pour pour vendre toutes les produits que je reçois à chaque fois! Jespère que vous allez régler cette problème dès maintenant!
User's recommendation: Moi j’ai pas de confiance je manque de confiance de plus en plus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Siófok, Somogy County
Resolved: Refunds 5 x Sabrent 2,5” à 3,5” brackets
Company fixed the issue and I have been provided with full refund.
I chatted whit a colleague and he promised that it would be deposed
whithin 7 working days
I think it is time to start paying out the 5 Sarent brackets whit I ordered on 18-12- **** I was checking on my euro account for the 19,03 and a saw nothing when it was written off and went to the bank also for this problem and they told me , you paid also in the Forint as well Amazon France can pay me as well 5 times back in euros
Also there menu to find the right person or other an email contact ; Thiefs
- Prices
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riyadh, Riyadh Region
Missed interview call and no update receive
I had an interview scheduled for February 27, 2025, but I did not receive any call. It has been two days, and I have not received any update. Please let me know the status and reschedule if possible
User's recommendation: I had two interview appointments scheduled, but I did not receive any call for both. It has been two days, and I have not received any update. Please let me know the status and reschedule if possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Estagel, Pyrénées-Orientales
Resend an item and refund
Dear Amazone team
Unfortunately I received a double item of Shilajet in 51 euros and it costs for me double. I dont understand when how it became double.
Please I want you to tell me how can I resend one if them and refund me for that extra item?
Its very important, this amount is too much and need to be refunded.
Lens, Pas-De-Calais
Satisfied customer
I have been using Amazon France since 15years I guess because I find it very convenient and time saving. Recently I ordered few items but unfortunately one of those items was missing.
Maybe due to some reasons. Got refunded quickly and hassle-freely for an item missing but showing delivered.
Thanks Amazon 
User's recommendation: Trusted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiefstal
Hallo,
Al 1 jaar ben ik aan het chatten en mailen om de subscription fees terugbetaald te krijgen bij sluiting van mijn account. Die is pas na 1 jaar actief.
Vervolgens wordt er automatisch bijna dagelijks de abonnementskosten van mijn bankrekening gehaald, in plaats dus van terugbetaling. Dit is gewoon diefstal, waar Amazon van profiteert, ook bij anderen.
Daarover ga ik nog aangifte doen bij de politie, met daarbij een rechtszaak hierover. Wat Amazon duizenden euro's extra gaat kosten.
- Thiefs
Preferred solution: Full refund
User's recommendation: Dont sell!! With Amazon. Its illegal.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReemboursement sur carte
Bonjour, j'avais acheté des bottes avec le numéro 43 et c'était pour mon père et en fait, il a besoin du 42 parce que le 43 est vraiment très grand. J'ai fait le retour et reçu le remboursement sur l'application mais je n'arrive plus à trouver le même modèle en 42 sur amazon.fr.
En fait, j'ai trouvé la même paire en 42 sur Amazon.de mais le bon de 91 et quelques centimes, je ne peux pas l'utiliser dans Amazon.de parce que j'ai été remboursé sur Amazon.fr. Et je voulais demander si vous pouvez retirer l'argent de l'application et me l'envoyer sur ma carte bancaire pour que je puisse commander les bottes pour mon père. Ça serait gentil.
J'attendrais votre réponse. Avec mes meilleures salutations, Carlos :)
Preferred solution: Full refund
Leopoldsburg, Limburg Province
Bad refund experience – money lost!
Im extremely disappointed with Amazon. Ive been waiting for months for a correct refund of 393.25.
On January 9, 2025, the amount was added to my Amazon account, even though I had clearly requested a refund to my bank account. Since then, Ive repeatedly asked for this to be corrected. Only 16 was transferred to my bank account the rest has disappeared.
Recently, Amazon promised to process the refund again as a priority, but once again to my Amazon account. I refused and insisted on receiving the money in the same way I paid to my bank account.
Since then, Ive received no further response.
All I get are excuses, never a real solution. No one seems able to fix this. Customer service ignores my repeated requests, leaving me with frustration, stress, and even health problems. Ive contacted Amazon at least 30 times, with no result.
This is not a fair or professional way of treating customers. I have the right to my money refunded properly.
User's recommendation: Be very careful with large refunds.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clichy, Ile-De-France
Miss package
Hi Dear Sir/Madam,
I ordered a Dell laptop from you. I also selected fast delivery, which is three to seven days, but I still haven't received it. Please inform me of where my package is located.
- Miss package
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mérignac, Nouvelle-Aquitaine
Miss package
Hi dear Sir or Madame a few days ago I ordered a Dell laptop in Amazon but still I didn't receive it it's deliver last day was 19/11/2024
- Miss package
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceling a order four earphones placed yesterday order number. 403-563****-107****
No one contacted me.
My name is Stanley Dill. I placed an order for some earphones yesterday. And I'm canceling that order today, and the order number is 403-563****-107****.
Preferred solution: Full refund
User's recommendation: I should have placed this order in the United States. My fault.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Paris
Lawn tractor
hi i have been trying to order and pay for a MOUNTFIELD 98 M SD lawn tractor for about a week but when i get to the payment part it will not let me finish . i need it as i have had an accident and it is very hard for me to cut the grass.
PLEASE will someone help me so i can buy the mower .if so i can send you a cheque or pay online .
please reply to this email . thankyou peter white
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFactuur
Btw 0 op factuur, doch wel 21% betaald. Ik wil daar uitleg over, ik heb dus 21% te veel betaald.
Preferred solution: Tva
User's recommendation: Nihil
Mende, Lozère
Non-resonse to recall purchased returned
You sent me a warning message on 28 February last about the recall of my Ulefone purchased from you, order no. #171-628****-796****.
I returned the phone via registered mail, using La Poste Colissimmo on 25 February 2025. Delivery to you was confirmed to me on 28 February, yet one month later I still have not received confirmation from you of its receipt, plus of course the reimbursement.
IT IS IMPOSSIBLE TO EMAIL YOU, THIS IS SCANDALOUS!
User's recommendation: Maybe the problem is sith Amszon. I addressed my query to amszon.fr but received a message from amazon.com not addressing my wuery. Thanks for trying anway. MPOSSIBLE to simply email amazon.fr, with a query they do not include in all their automated message types thus making it i oissible to send them am important message!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely bad delivery
I recommend to everyone not to buy anything from Amazon because the home delivery is the worst experience ever. The delivery guys refuse to deliver my packages to upper floors under the pretext that they don't have time. They are rude, menacing, and unprofessional.
I had to experience their rudeness so many times that I decided to never buy anything from Amazon anymore after complaining officially to no avail.
Preferred solution: Much better delivery service
User's recommendation: Don't buy anything from Amazon anymore
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