Amazon France
Amazon France Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon France 2.1 star rating from 187 reviews. 20% would recommend. 72% unfavorable vs 16% positive. 57% ask to improve Customer Service and 40% say they will not reuse the service. Price level reported as high.
Key Takeaways for Future Customers
- Expect faster delivery at times, but check tracking closely.
- Be prepared for payment and account verification issues.
- Refunds are commonly requested; keep records.
Negative Feedback / Risk Areas
- Frequent delivery failures and missing parcels.
- Poor customer service response and long refunds delays.
- Payment processing errors and account closures.
Positive Feedback
Fast delivery reported by some users and occasional successful refunds and problem resolutions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon France 2.1 star rating from 187 reviews. 20% would recommend. 72% unfavorable vs 16% positive. 57% ask to improve Customer Service and 40% say they will not reuse the service. Price level reported as high.
Key Takeaways for Future Customers
- Expect faster delivery at times, but check tracking closely.
- Be prepared for payment and account verification issues.
- Refunds are commonly requested; keep records.
Negative Feedback / Risk Areas
- Frequent delivery failures and missing parcels.
- Poor customer service response and long refunds delays.
- Payment processing errors and account closures.
Positive Feedback
Fast delivery reported by some users and occasional successful refunds and problem resolutions.
Media from reviews
Marseille, Bouches-Du-Rhône
J ai commandé ils ont pris argent vite fait après livreur il ramène colis et la fait photo extérieur de boîte de lettre preuve après j ai rien trouvé problème de livreur n est pas sérieux je demande
Je demande remboursement livreur il n est sérieux il la fait photo de colis et envoyer par message mon telephone après y a rien à boîte de lettre
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Verified ReviewerUndelivered package
Bought the AC, never received. Chat service sucks. There is no callback option for the Canada phone number.
- Amazon france customer service sucks compared
Preferred solution: Full refund
User's recommendation: Undelivered package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orléans, Loiret
Livraison livré que j ai pas reçu
Ma commande a ete mis comme livré hier or je n es rien reçu.je suis en colère contre le transporteur
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy parcel not delivered in address
I saw the parcel delivered, but I don't know where it was delivered with a picture, as the letterbox in the apartment is not the same. I already checked in a different *** in the same apartment.
I didn't find any customer service or email to complain, as I have not received my parcel till now. Thank you.
- Dont know
- Traking my parcel
Preferred solution: Deliver product or service ordered
User's recommendation: Yes ... if i got my parcel then
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Missing items
Company fixed the issue and I have been provided with full refund. Get you items delivered to a Point Relay or a Delivery point to ensure it arrives safely.
Still unresolved. I'll give a review when the process is complete. I've been told it is being investigated, but nobody has given me any updates at all.
- Generally good
- No updates although promised
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Bonjour, Je me permets de vous joindre...
Bonjour,
Je me permets de vous joindre pour vous demander pourquoi Amazon EU situé au Luxembourg me facture chaque mois sur mon compte American Express la somme de 8,09 $ soit 6,99 euros (carte Amex 16000). Pouvez-vous s'il vous plaît me dire pour quel concept ?
Salutations.
Jean-Yves Ferrer
- Amazon france is very pro and fast delivery
- None just i want to know about the charges done every month
Preferred solution: to know why Amazon EU located in Luxembourg charge me $ 8.09 every month
User's recommendation: Buy at Amazon is the best store online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Elizabeth, Maine
I need help *** I ordered something...
I need help ***
I ordered something for daughter
She just bought the ping pong table . I accidentally ordered two now I dont need any Ive tried to call for last hour and a half to cancel order . Items are huge they have no way to take back *** to be delivered to *** my number is *** call me asap
- Have great things to offer customer service is great
- Trying to reach customer service is terrible
Preferred solution: Full refund
Lyon, Rhône
Une honte dés réponse du service client j’ai été victime d’une escroquerie par une publicité mensongère de Amazon à ce jour toujours aucune réponse à ma demande de remboursement je vais déposer plaint
Commande sur le site de livraison finale depuis ***, toujours aucune livraison. Pouvez-vous m'envoyer le nom du transporteur, merci, ou faire accélérer la livraison ?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Hague, South Holland
Je paie 6,99 € par mois pour Amazon...
- - I pay €6.99/month for Amazon Prime France since August linked to GEOGRAPHIC_DATA.
- - I request immediate cancellation; no benefits in GEOGRAPHIC_DATA.
Je paie 6,99 par mois pour Amazon Prime France depuis août, suite à une commande passée en [GEOGRAPHIC_DATA]. Ce choix a probablement été fait par erreur à cause de la langue.
Je demande la résiliation immédiate de votre abonnement, car il ne m'apporte aucun avantage aux [GEOGRAPHIC_DATA]. Je vous verse 10 x 6,99 = 69,90 à titre de dédommagement.
Carte MasterCard de [PERSON_NAME]
n [CREDIT_CARD_NUMBER]
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Verified Reviewer |
Washington, District Of Columbia
Did not receive the code for delivery
I did not receive the code for delivery so I did not get the package. How do I get the package delivery code and have it delivered again?
Souillac, Lot
Remboursement
Everything was well explained , I had bought a garden engine and it broke down . So I complaintes and they gave my money back .
User's recommendation: Shop to Amazon France without a problem!
Tours, Indre-Et-Loire
Payement
J'ai commandé des articles payables en 4 fois avec Scalapay et Amazon a fait le prélèvement en 1 fois d'un montant de 99,43. Je suis allé annuler toutes les commandes et depuis lors, je n'ai pas de nouvelles. C'était hier soir, le 09/07/2026.
Preferred solution: Mon prélèvement c'est à dire les 99,43€ et procéder à payement en 4 fois
Montsalvy, Auvergne Rhône-Alpes
Payement
- - Payment for the Rowenta Eole Silence order was processed after re-ordering.
- - Delivery date is far.
- - Only one fan is needed, not two.
J'avais commander un ventilateur Rowenta Eole Silence amazon n'a pas pu effectuer le paiement dans mon compte bancaire, aujourd'hui il ont pu effectuer ce paiement car j'ai recommandé à nouveau mais la date de la livraisons est loin et la je voudrais savoir si ils maintiendra la date de ma première commande qui était plus proche ? En plus j'ai juste besoin de un ventilateur pas deux merci.
Auctions and Marketplaces Expert Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gorron, Mayenne
I am an Englishman living in [GEOGRAPHIC_DATA], I...
- - Englishman in France; wants no French emails and no further verification requests.
- - Verification required each Amazon order; attachment too large.
I am an Englishman living in [GEOGRAPHIC_DATA]. I speak little French, so please don't email me in the French language.
You are asking for verification of my payment. I have emailed my bank in [GEOGRAPHIC_DATA] and tried to attach their verification to you, but your site won't accept it because the attachment is too large. Every time I order items from Amazon, you ask for verification.
I have been a customer of Amazon for all my adult life. I was born in [DATE_OF_BIRTH], so please stop asking for verification each time I order from you.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not receive the order on Feb 4 th the delivery person put it on box 91 instead of 94 and no one in 91 home to ask them to get me the package please talk to the delivery to take it from 91 mail b
My mail box is 94 not 91 please remove the package from 91 and put it in mail box 94
To *** you I do not know why the delivery person put the package in 91
Preferred solution: Deliver product or service ordered
User's recommendation: My mail box is 94 not 91
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney cut
- - Purchased a hoodie on Amazon in France and paid.
- - Back in the UK, I was charged again for about 6 point something, seeking a refund.
I bought a hoodie from Amazon while i was t in ***, i already paid at that time, but now after coming back to the UK Amazon has charged i again about 6 point something, and I was wondering if I can get a refund.
Preferred solution: Full refund
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